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SUPPORT DESK ONLINE (24/7)

Dedicated Technical
Support & Portal

Welcome to the SmartTech Services Support Portal. Whether you are tracking an open ticket generated via Tawk.to, requesting routine camera maintenance, or troubleshooting biometric device drivers, our Gandhinagar engineering hub is here to assist.

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System Status Hub

Real-time health monitoring of our server infrastructure and remote ticketing relays.

  • Ticketing System (Tawk.to) Operational
  • Remote CCTV Cloud Sync Operational
  • Biometric RD Servers Operational
  • Gandhinagar Dispatch Hub Active 24/7
Last checked: Just now
How Can We Help?

Choose Your Support Channel

We offer multiple avenues for assistance to ensure your security and IT networks remain fully operational.

Ticketing System

Submit your inquiries through our contact form. Our automated system generates a unique Ticket ID and routes it to our ticketing portal for structured tracking.

Open a Ticket

Instant WhatsApp Desk

Need quick answers regarding camera angles, lock passwords, or pricing? Message our support desk directly via WhatsApp for rapid responses.

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Emergency Phone Dispatch

Experiencing an active security system failure or network outage? Call our Gandhinagar hotline for immediate technician dispatch across Gujarat.

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Quick Answers

Common Technical Troubleshooting

Check these quick solutions before opening a ticket to resolve minor issues instantly.

CCTV Camera Offline on Mobile App

If your cameras show as offline on your phone app (CP Plus / Hik-Connect), try the following steps:

  • Verify your NVR/DVR is powered on and connected to the router.
  • Check if your internet router was recently restarted or changed.
  • Log out and log back into your mobile viewing application.

Biometric RD Service Capture Error

If your Mantra or Morpho scanner gives a "Device Not Ready" or telemetry error:

  • Unplug the USB cable and plug it into a different USB port.
  • Restart the "RDService" application in Windows Services.
  • Ensure your device subscription is active and whitelisted.

Still Need Assistance?

Our certified technical team is ready to resolve your issue. Submit your details or open a ticket now for prompt resolution.

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